Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. Please see below information regarding our Extended Christmas Returns period.

To be eligible for a refund, your item(s) must be returned to us in the same condition as you received them (unused, unworn, unwashed with the tags still intact) within 28 days of the receipt of your order for a refund.

If the timeframe is exceeded, unfortunately, we will not be able to accept your return. If you try to make a return after 28 days your order will be sent back to the delivery address from your original order.

We cannot accept returns of socks that have been worn due to hygiene reasons.

We cannot accept returns of items with any visible signs of use - such as animal hair or dirt marks.

The customer is responsible for the cost of returning part or all of their order to us. We do not offer free returns labels. Processing returns is free. We strongly encourage customers to return orders through the portal and use reliable couriers such as Royal Mail and other Tracked Services.

The customer must ensure the safe return of their order and Sugar Loaf are not liable for damage or lost items incurred during the return of an order.

For information on Returns & Exchanges, please click here.

You can always contact us for any return question at customerservice@sugarloafclothing.co.uk.

EXTENDED CHRISTMAS RETURNS

To make Christmas gifting easier, we've extended our returns period for the festive season.

Any orders placed between 10th November and 12th December 2025 can be returned to us up until 10th January 2026. For orders placed after 12th December, this will fall under our standard 28-day returns policy.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We must be notified within 3 days after delivery to take action of any imperfections. If your item is returned without any mention of an imperfection, this will be treated as a normal return and rejected.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

RETURNS FOR INTERNATIONAL CUSTOMERS

International customers should note that we do not refund postage costs.  We do not pay any custom clearance charges for items which are returned from international customers.