Delivery

CHRISTMAS DELIVERY CUT-OFF DATES
  • Royal Mail Special Guaranteed Delivery (By 1pm Next Working Day: Order by 3:30pm Monday 23rd December. This is our only service guaranteed to arrive in time for Christmas.

Please note our Royal Mail Tracked 48 & 24 cut-off dates have now passed and will not arrive in time for Christmas. Please use our Special Guaranteed Delivery service instead.

 

UK DELIVERY
  • Where possible, we send out all parcels on the same day the order is placed with us, if placed with us before 3pm Monday to Friday (excluding national bank holidays). We try to keep our postage cost as low as possible, so our rates reflect what we pay to package and send the item. From placing your order, you can expect your item(s) to arrive in 2-5 working days or less. 
  • All UK orders are delivered via Royal Mail using a traceable service. The tracking link for an order can be found on the order dispatch confirmation email or using this link here - Track my item with Royal Mail
  • Orders made on the weekend will be posted on Monday regardless of selected delivery option. This is due to Royal Mail not picking up from us on weekends.

 

REPUBLIC OF IRELAND DELIVERY - CUSTOMS & DUTY CHARGES
  • There will be no Customs or Duty Charges on all Republic of Ireland (ROI) orders.
  • We us DPD Ireland to delivery parcels to ROI.
  • Where possible, we send out all parcels destined to be delivered to the Republic of Ireland every Friday at 8am.
  • DPD Ireland aim to deliver all parcels on the following Tuesday or Wednesday.
  • All orders to the ROI will be exempt from GB VAT at 20% and will be delivered without any customs or duty to be paid.

 

INTERNATIONAL DELIVERY - CUSTOMS & DUTIES CHARGES
  • We use Royal Mail and their trusted international delivery partners to complete delivery for all international orders. All international orders will offer a tracked service. The delivery partner completing your delivery will depend on the country of destination, to find out your postal delivery provider please click here - Find my international delivery provider
  • International customers are solely responsible for payment of all duties, import taxes and customs fees.
  • These fees are not included in the cost of shipping and we are unable to provide estimates of what this will cost as it will depend entirely on the garment and what charges your own government imposes.
  • Please check with your local customs agent for more details.

 

HELPING THE ENVIRONMENT

Royal Mail are used as they provide the lowest average carbon footprint in the UK, and also offer an excellent services for fast and professional delivery.  Here at Sugar Loaf, we are using environmentally friendly packaging to help reduce waste too. The packaging you receive can be reused, and at the end of its life it is fully compostable! So go ahead and use it in your garden waste or farm muck heap!

We believe that every little helps!